If something is not right with your order, contact us before sending anything back. We will look at your order and tell you the next step.
Return period
Returns are accepted up to 30 days from the date of delivery. Contact us within that period to start a return. If you added the 365-Day Money-Back Protection at checkout, see 365-Day Money-Back Protection below.
365-Day Money-Back Protection — $29.95
This optional add-on extends your order’s return window from 30 to 365 days from delivery.
To request a refund, email sales@bemonysupps.com with your order number and the products and quantities you wish to return. We will verify your purchase, protection coverage, and any previous refunds before providing return instructions.
You must return the products or their empty original containers within 30 days of authorization, using tracked shipping at your expense. We cover return shipping for damaged or incorrect items.
Eligible refunds are processed to the original payment method within 10 business days after receipt and verification. The $29.95 protection fee is refunded with your first approved return. Expedited shipping charges are non-refundable unless required by law or the return results from our error.
How to request a return or refund
- Email sales@bemonysupps.com or call 323 403-4788 (Monday–Friday, 9am–5pm ET) with your order number.
- Tell us which product and what happened. We reply with a return authorization when a return applies.
- Send the product to the return address below, with your order number inside the package.
- Approved refunds go back to the original payment method.
Return address
Fulfillment / Returns: ShipOffers
19655 E 35th Dr #100, Aurora, CO 80011, USA
Damaged or wrong items
If your order arrives damaged or you received the wrong product, contact us as soon as possible with a photo and we will send a replacement or a refund.